Returns and exchanges
Do not proceed your return without contacting us, our customer service will guide you for the next step.
1. Non-quality and logistics issues
After confirmation by our customer service，you can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To follow-up on the status of your return, please contact us at email@example.com
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at firstname.lastname@example.org with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Damage caused by defective products or logistics
Please be sure to contact our customer service first and provide proof of the relevant issues and proof of purchase, we will deal with and provide you with the appropriate solutions as soon as possible. If you return without proof or without contacting us, we will not be able to refund you and will not be able to bear the corresponding logistics costs.
To return the item you purchased, please mail it to the following address based on your country:
51 Cargo Services Ltd
Unit 23 Westbrook Park
Westbrook Park RD
Manchester M17 1AY
EMMA Tel: 0044-07805009639
Rue Victor Baltard, 59200 Tourcoing, FR
Cage DF GmbH
Dürener Straße 340
Eschweiler, Nordrhein-Westfalen 52249
Tel : 0034918607715
Via Stroppiana, 25 – 10071 Borgaro Torinese (TO)
IT Torino warehouse
In the event of a product return due to product quality problems or a defect in logistics and distribution, we will bear the costs incurred as a result of the return.